Power Generators

Delivery Information

Delivery Policy

Free Mainland UK Delivery

Power Generators offers free standard delivery to Mainland UK addresses on all orders.

Because generators vary considerably in size and weight, your order may be delivered either by tracked parcel courier or by a specialist pallet delivery service.

Delivery times shown below are estimates and begin once your order has been dispatched.

Delivery Times

For products that are in stock, typical delivery times are:

  • Mainland UK: approximately 1–3 working days from dispatch
  • Scottish Highlands & Islands: delivery times are typically longer than Mainland UK
  • Northern Ireland, Isle of Man & Channel Islands: delivery times vary depending on the product and destination

Working days are Monday to Friday, excluding UK bank holidays.

Where a product has a longer lead time, this will be communicated before or after your order is placed. If there is an unexpected delay with your order, we will contact you as soon as possible.

Delivery Methods

Parcel Delivery

Smaller generators, inverter generators, accessories and portable power stations may be delivered by a tracked parcel courier.

Once dispatched, these orders typically arrive within 1–3 working days to Mainland UK addresses.

Tracking information will normally be supplied once the order has been collected by the carrier.

Pallet Delivery

Larger and heavier generators will usually be delivered on a pallet using a specialist pallet network or freight carrier.

Pallet deliveries are normally made using a tail-lift vehicle and are delivered to a suitable kerbside or driveway location.

Drivers are generally unable to:

  • Carry generators into buildings
  • Move goods through your property
  • Position generators in their final installation location
  • Deliver across soft ground, gravel or unsuitable surfaces

Please ensure suitable assistance or lifting equipment is available if the generator needs to be moved after delivery.

Delivery Access

For pallet deliveries, the delivery address must be accessible by a suitable commercial delivery vehicle.

Please contact us before ordering if your location has restricted access, including:

  • Narrow roads or lanes
  • Weight or height restrictions
  • Restricted vehicle access
  • Steep driveways
  • Limited turning space
  • No suitable hard standing for unloading

Providing this information in advance helps us arrange the most appropriate delivery service and avoid unnecessary delays or additional carrier charges.

Delivery Charges

Mainland UK

Standard delivery is FREE to Mainland UK addresses.

There is no standard delivery charge added to qualifying Mainland UK orders.

Scottish Highlands & Islands

Delivery is available to many Scottish Highland and Island locations; however, an additional delivery surcharge may apply depending on the postcode, product size and weight.

Please contact us before ordering for an accurate delivery quotation.

Northern Ireland, Isle of Man & Channel Islands

Delivery may be available to these locations, but additional delivery charges may apply.

Please contact our team before placing your order so we can confirm availability, delivery cost and estimated delivery time.

Telephone: 0800 222 9069
Email: info@power-generator.uk

Order Tracking

Once your order has been dispatched, we will normally send a dispatch confirmation by email.

Where tracking is available, your tracking details will be included or supplied separately by the carrier.

For pallet deliveries, the carrier may also contact you by telephone or email to arrange or confirm delivery.

If you have received a dispatch confirmation but have not received tracking information within 24 hours, please contact our team.

Receiving Your Delivery

Please inspect your order carefully when it arrives.

Where reasonably possible, check the packaging and goods for visible signs of damage before signing the carrier's delivery documentation.

If the packaging or product appears damaged, please:

  • Photograph the damage and packaging
  • Note any visible damage on the carrier's delivery documentation where possible
  • Retain the packaging
  • Contact us as soon as possible

We ask customers to report delivery damage or missing items within 48 hours of receipt where reasonably possible. This helps us raise a claim with the carrier quickly.

Reporting an issue outside this period does not affect your statutory consumer rights.

Where goods have been damaged in transit or an item is missing from the delivery, we will investigate the matter and arrange an appropriate replacement, collection or other resolution at no additional cost where applicable.

Failed Deliveries

Please ensure somebody is available to accept delivery where required.

If a delivery cannot be completed because:

  • Nobody is available to receive the goods
  • The delivery address supplied is incorrect
  • Suitable vehicle access is unavailable
  • The customer has not informed us of known access restrictions

the carrier may apply a redelivery or return charge.

We will contact you if any additional charges apply before arranging another delivery.

Delivery Delays

While we work closely with our carriers to meet estimated delivery times, occasional delays can occur due to circumstances outside our reasonable control, including severe weather, traffic disruption, carrier delays or other logistical issues.

If we become aware of a significant delay affecting your order, we will contact you as soon as reasonably possible.

Contact Us

If you have any questions regarding delivery, product availability or access requirements, please contact our team:

Power Generators
Telephone: 0800 222 9069
Email: info@power-generator.uk
Opening Hours: Monday to Friday, 9:00am–5:00pm